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    Discrepancy in bill

    Discrepancy in bill

    To: appellate.kolkata@aircel.co.in, appellate.wb@aircel.co.in Cc: Aircel Customer care
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    From:  santosh gupta (sana_01gupta@hotmail.com)
    Sent: 21 May 2012 22:57PM
    To: appellate.kolkata@aircel.co.in; appellate.wb@aircel.co.in
    Cc: Aircel Customer care (care.kolkata@aircel.co.in)

    Dear Sir,

    I have noticed discrepancy in my bill for the month of May.

    My line has been barred since 18th of this month. At that point of time my unbilled was approx Rs.2900.

    Yesterday on 20th of May i visited City Center Aircel Store & as per their communication it was approx Rs.3200.

    Bill which i have received is Rs.3792. How is it possible??

    I know i have not used the way bill suggest.

    Please look into it as it is not possible for me to pay such a huge amount which i have not used.

    My connection has been barred without information. After that i was asked make the interim payment & i made the payment of Rs.500. However still my line is barred.

    I was unable to contact customer care. As per the guidelines my customer care barred. However got the information from the Aircel store that it was due to barring.

    Is it called customer service???

    Requesting you again look into it else my journey with Aircel will end here.

    I have a bitter experience with Nodal desk, hence i am writing to you.

    Regards,
    Santosh Kr. Gupta
    M: 7278047222
      santosh gupta
      sana_01gupta@hotmail.com
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